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> About SSG

> Support During Recovery
> Referral Care-coordination
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Your Feedback & Suggestions

At Sefton Support Group, we are always working to improve the services and support we provide.

Your feedback, whether positive or constructive, is invaluable in helping us grow and better meet the needs of our members. We encourage you to share your honest thoughts and experiences with us—everything from what we’re doing well to areas where we can improve. Rest assured, all information you provide is private and confidential, and your responses will be used solely to enhance our services. Thank you for taking the time to share your feedback!

Section 1: Basic Information

Name(Required)

First Last

Email(Required)

Phone(Required)

Address(Required)

Street Address City County Postcode

Are you a current or past member of Sefton Support Group?(Required)

Section 1: Basic Information End

Section 2: Overall Satisfaction

How would you rate your overall experience with Sefton Support Group?(Required)

1 star = Poor | 2 stars = Fair | 3 stars = Average | 4 stars = Good | 5 stars = Excellent

1 Star

2 Stars

3 Stars

4 Stars

5 Stars

How satisfied are you with the support and services provided?(Required)

1 star = Poor | 2 stars = Fair | 3 stars = Average | 4 stars = Good | 5 stars = Excellent

1 Star

2 Stars

3 Stars

4 Stars

5 Stars

Overall Satisfaction End

Section 3: Feedback on Specific Services

Which services do you use most often?(Required)

Counselling

Therapies

Support

Information / Advice

Attend Events / Classes

Friendship / Listening Ear

Community Meetings

Group Meetings

How helpful do you find these services?(Required)

1 star = Poor | 2 stars = Fair | 3 stars = Average | 4 stars = Good | 5 stars = Excellent

1 Star

2 Stars

3 Stars

4 Stars

5 Stars

What do you like most about our services?(Required)

Is there any service you feel needs improvement?(Required)

Section 3: Feedback on Specific Services End

Section 4: Communication & Engagement

Do you feel well informed about events, workshops, and updates?(Required)

Yes

No

How would you prefer to receive information from us?(Required)

Email

Text Messages

Social Media

Website

Other

Other - Please specify

Section 4: Communication & Engagement End

Section 5: Suggestions

Do you have any suggestions for new services or improvements to our current offerings?(Required)

Section 5: Suggestions End

Section 6: Final Feedback

As a past member, what was the primary reason you left the group?(Required)

Would you consider rejoining Sefton Support Group in the future?(Required)

Yes

No

Can you please provide a reason for not wanting to rejoin in the future?(Required)

Is there anything we could have done differently to retain your membership?(Required)

Is there anything else you’d like to share about your experience with Sefton Support Group?(Required)

Section 6: Final Feedback End

Please note that all information you provide is private and confidential. Your responses will only be used for the purpose of improving the services of Sefton Support Group and will not be shared with any third parties. Your privacy is important to us, and all feedback is handled in accordance with our privacy policy.

About You

Your Name(Required)

First Last

How Can We Reach You?

We would love to chat with you. How can we get in touch?

Your Email Address(Required)

Email Address Confirm Email Address

Contact Telephone Number

What's on your mind?

Please let us know what's on your mind. Have a question for us? Ask away.

Your Comments/Questions(Required)

Links & Information



Need Support?

Get in touch with us



Become A Member

Join us. Become an SSG member



SSG Community Hub

Learn more



Therapies

Wonderful therapies at SSG



Counselling

SSG counselling service



Referral & Care Coordination

Receiving the specific care you need.



Support During Recovery

A journey best travelled with support.



Support Others - Volunteer

Join our support community.



Support SSG - Please Donate

Support us. Every little helps.



Community Updates

Contact SSG

Send us a meesage

Visit & Contact

Opening Hours

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Monday – Thursday

10:00 AM – 4:00 PM

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Friday

10:00 AM – 1:00 PM

Contact Details

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Telephone Landline

01704 879 352

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Email Address

hello@seftonsupportgroup.org

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Our Centre - Address

1 Duke Street, Formby, Liverpool, L37 4AL

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Visiting Sefton Support Group

Learn more

© Sefton Support Group. Charity Registration Number: 1058183
Privacy Policy // Cookie Policy // Terms & Conditions

Brand Resources & Guidelines
Download Files & Guidelines

Planning a visit?

When planning a visit to Sefton Support Group, please remember that while there are set opening hours, the centre is primarily staffed by dedicated volunteers.

To ensure someone is available to assist you and to avoid any inconvenience, it’s strongly recommended to call ahead before your visit. This small step helps us provide the best service and support during your time with us.

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01704 879 352

Join Sefton Support Group

Name and contact information

Name

First Last

Email

Enter Email Confirm Email

Landline telephone

Mobile telephone

About you

Date of birth

DD slash MM slash YYYY

Your address

Street Address City County Post code

Illness or Conditions

Have you or a family member/friend been diagnosed with an Illness/condition?

You

Family Member / Friend

Carer

Were you or are you the primary carer for the family member or friend?

Yes

No

Name of family member or friend

First Last

Name of Illness/condition?

Date of diagnosis?

DD slash MM slash YYYY

Do you or the family member/friend suffer from any other conditions?

You can use the + sign to add a further condition.

Why You Would Like To Become A Member

Which Services are you interested in?

Counselling

Therapies

Support

Friendship & a listening ear

Information/Advice

Attend Events & Classes

Attend Group Meetings

Attend Community Meetings

Reason for wanting to become a member?

Emergancy Contact

Name of contact

Telephone number of contact

How did you here about us?

Please select an option

Please provide the name of the organisation

Please provide details of your referral

Which organisation referred you?

Please provide further details

Consent

I confirm that I have read and understood the Privacy Policy and I consent to Sefton Support Group processing my personal data in accordance with its terms. I understand that my information will be used solely for the purposes outlined in the Privacy Policy, and I can withdraw my consent at any time.

I agree to the privacy policy.

Phone

This field is for validation purposes and should be left unchanged.

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